We understand that from time to time, things may not go as planned and you may need to raise a complaint or concern with us.
We always strive to provide an excellent service and maintain the best possible compassion and professionalism at all times. Should you need to raise a concern or complaint with us, please refer to the below articles.
Complaints about housing
There are necessarily separate policies to follow depending on whether it is regarding a scheme owned by CESSA HA or by Greenwich Hospital - please click on the appropriate document indicated, plus Annex A (Complaint Form).